Worried about customers who can't scan QR codes? Here's how to handle this situation gracefully without frustrating anyone.
Quick Answer
Keep 1-2 printed menus as backup. In urban India, 95%+ of customers have smartphones. For the rare exception, your staff can show the menu on their device or provide a physical copy. This is a minor concern that shouldn't stop you from going digital.
How Common is This Problem?
In metropolitan areas (Delhi, Mumbai, Bangalore, etc.), almost every customer has a smartphone. The concern is mostly relevant for:
- Elderly customers who may not be tech-comfortable
- Rural or semi-urban locations
- Customers with dead phone batteries
Solutions for Every Scenario
Scenario 1: Customer has phone but doesn't know how to scan
Solution: Staff guides them. "Just open your camera and point it at this code, sir."
Scenario 2: Customer's phone is dead or forgotten
Solution: Staff shows menu on their own phone or provides one backup printed menu.
Scenario 3: Elderly customer uncomfortable with technology
Solution: Family members usually help. If alone, staff assists or provides physical menu.
Scenario 4: No smartphone at all
Solution: Provide one of your 2-3 backup printed menus. Clean it after use.
Best Practice: Hybrid Approach
The smartest restaurants do this:
- ✅ QR codes on every table (primary method)
- ✅ 2-3 physical menus at host station (backup)
- ✅ Staff-held tablet with menu (for elderly/VIP service)
The Bottom Line
Don't let the 1-2% exception stop you from serving the 98% efficiently. QR menus are the future. With a simple backup plan, everyone is happy.